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Instructions
- 1Communicate your expectations clearly. Make sure that the factory that is producing your goods is clear on your specifications and they know exactly what you want. Each time you send something back with more directions or clarifications, it's going to cost you in both time and money.
- 2Travel to China and check things out yourself. Before you even hand over plans, check out your short list of factories. See what they can do and how well they are producing things on their current contracts. This will save you time and money in the long run if you can be right there when the first prototypes are being made. If there is a problem with something coming off the line, you will be there to fix it and explain to the manufacturer what needs to be done and leave less room for error in communication.
- 3Go back often. The manufacturing factory will probably be more eager and quick to please you if you are standing right there. Keep in mind that you don't always have to be the one to go. One of your trusted engineers or partners could go as long as he is familiar with the construction process of your product. You also can hire a company who specializes in overseas quality control management.
- 4Consider remote monitoring. These devices monitor the output and send you reports. They let you know when and where there is a problem before it gets out of hand.
- 5Insist on testing. Have your products tested for chemical safety, lead paint, fire hazards and strangulation/choking hazards. These are some of the most common quality control issues in Chinese-made goods.
- 6Treat your customers with respect and train your customer service representatives to deal with quality control problems efficiently.
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